Carlton Griggs  is a recently graduate from Fairleigh Dickinson University with a bachelor’s degree in business management. While working for Enterprise Rent-A-Car Carlton has: Provide a high level of customer service by assisting customers and assessing their rental needs in person and by phone Conduct follow-up with various business and customers, including insurance adjusters or agents, dealerships, auto body shops, road-side assistance and national reservations to obtain appropriate information regarding the status and availability of rentals and customers’ vehicles Apply appropriate rental charges and handle all forms of customer payment Understand, communicate and effectively sell optional protection products Received recognition for outstanding protection product sales throughout the fiscal year Received an award for outside marketing achievements for the year of 2011-2012 Established new business relationships with Delta Marcliff Insurance Agency and Hanson & Ryan Insurance Company Introduced and set up the ARMS system for Schumacher Chevrolet and trained the staff on how to effectively use the ARMS system for reservations, extensions and billing information Created discounted customer pay rate sheets for various insurance and auto body accounts Managed the priority pass and pended tickets list daily; called insurance companies for direct bills and extensions when needed Consistently placed in the top 15 of the monthly matrix ranking system Increased the amount of referrals every month by holding competitions between insurance agents and body shops Continuously build knowledge and skills, pursue training and development opportunities and attend required company-sponsored training classes Strong knowledge of sales techniques and ability to excel in a competitive environment Ability to work independent and as a team with a strong attention to detail and the ability to handle multiple tasks as well as resolve recurring and irregular problems Posses and demonstrated management and leadership skills and effectively solve problems in an effective manner Ability to evaluate customer needs, fact find, build rapport, answer questions, and probe for service quality While working for Game Stop he has: Promoted to manager position within five months of employment Effectively opened and closed the store Mastered new company computer program and trained other employees on how to use it Provided quality customer service support – was knowledgeable about store products and routinely helped problem-solve with customers Participated in the recruitment process for new employees Received a score of 100% positive feedback on all secret shopper evaluations Provided coverage and additional support at neighboring stores as needed

Marketing, customer sales, services, retail, tennis, landscaping,